Our App

Please see all our apps policies below

Our App Policies

Privacy Policy

Effective Date: 22-7-2025

At The Yoga Lounge Cheshire, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application ("App").

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Date of birth (if required)
Payment information (processed via secure third-party payment processors)
Health information voluntarily provided for class suitability

b. Usage Data

App usage statistics
Device information (e.g., mobile type, operating system)
IP address
Log data and crash reports

2. How We Use Your Information

We use your information to:

Manage class bookings and attendance
Process payments
Send booking confirmations, reminders, and updates
Personalize your experience and suggest suitable classes
Respond to customer service inquiries
Improve app functionality and services
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Trusted third-party service providers (e.g., payment processors, email platforms)
Legal or regulatory authorities if required by law
Analytics providers to help us understand app performance (e.g., Google Analytics)

4. Data Security

We take appropriate measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure.

5. Your Rights

You may:

Access, correct, or delete your personal information
Opt out of marketing communications
Withdraw consent where applicable

To exercise these rights, please contact us at:
📧 [Insert Contact Email]
📍 The Yoga Lounge Cheshire, [Insert Address]

6. Children’s Privacy

Our app is not intended for individuals under the age of 16. We do not knowingly collect data from children.

7. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted within the app and, where appropriate, notified to you directly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [Insert Email Address]
📞 [Insert Phone Number]

By using The Yoga Lounge Cheshire App, you agree to the terms of this Privacy Policy.

Support Policy

Support Policy for The Yoga Lounge Cheshire App

Effective Date: 22-7-25

At The Yoga Lounge Cheshire, we are committed to providing a high level of support to ensure a smooth and enjoyable experience for all users of our mobile app.

1. Support Hours

Our customer support team is available during the following hours:

🕒 Monday – Friday: 9:00 AM – 6:00 PM
🕒 Saturday – Sunday: 10:00 AM – 2:00 PM
(Excluding UK Bank Holidays)

Marketing Policy

Marketing Policy for The Yoga Lounge Cheshire App

Effective Date: 22-7-25

At The Yoga Lounge Cheshire, we value your privacy and are committed to transparent, respectful communication. This Marketing Policy explains how we use your information for marketing purposes, and your choices regarding receiving promotional content.

1. Types of Marketing Communications

By registering for The Yoga Lounge Cheshire app or services, you may receive communications such as:

Class updates & availability
Special offers & promotions
Event invitations (e.g. retreats, workshops)
Wellness tips, articles, and newsletters
New service announcements

These may be delivered via:

Email
Push notifications (in-app)
SMS (if opted in)
Social media (if following/engaged)

2. Consent and Preferences

We collect your marketing preferences during registration or booking. You have full control over whether or not you receive marketing communications.

✅ Opt-In: You must give active consent (e.g., by checking a box) before receiving promotional emails or texts.
❌ Opt-Out Anytime: You can unsubscribe from any communication at any time using:

The “Unsubscribe” link in marketing emails
Your app notification settings
By emailing us at: [Insert Email]

3. Third-Party Marketing

We do not sell or rent your information to third-party marketers. Your details are used exclusively by The Yoga Lounge Cheshire and trusted partners helping us deliver our services (e.g., email or scheduling platforms).

4. Personalization

We may use your preferences and app usage data to tailor marketing content to your interests. For example, you might receive offers related to your most attended class type or favorite instructor.

5. Data Protection

All marketing practices comply with UK GDPR and data protection laws. Your data is processed securely and never shared beyond the scope of your consent.

6. Contact

If you have questions about our marketing practices or need help managing your preferences, contact us at:

📧 theyogalounge_@hotmail.co.uk
📞 07868659175

Thank you for staying connected with The Yoga Lounge Cheshire. We only send what we believe brings value to your wellness journey.

Copywrite Policy

Effective Date: 22-7-25

All content within The Yoga Lounge Cheshire mobile application is protected by copyright laws and other applicable intellectual property rights. This policy explains how our content may be used, and what to do if you believe your rights have been violated.

1. Ownership of Content

Unless otherwise stated, all materials available in the app are the intellectual property of The Yoga Lounge Cheshire, including but not limited to:

Class videos and audio recordings
Written content, guides, and tutorials
Logos and branding
Artwork, photography, and graphics
App design, layout, and features
Marketing content and promotional material

These are protected by UK and international copyright laws, and may not be copied, distributed, modified, or reproduced without our written permission.

2. User-Generated Content

If the app allows users to upload or submit content (e.g., reviews, profile pictures), users must ensure they own the rights or have permission to share such content. By submitting content, you grant The Yoga Lounge Cheshire a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it within the app and in related marketing, unless otherwise agreed in writing.

3. Limited License to Use

The Yoga Lounge Cheshire grants you a personal, non-transferable, non-exclusive license to access and use the app for personal, non-commercial purposes only. This does not grant you ownership of any content or intellectual property.

4. Prohibited Use

You may not:

Reproduce, distribute, or publicly display any app content without permission
Use content for commercial or promotional purposes
Modify or create derivative works based on our content
Remove or obscure copyright or proprietary notices

5. Reporting Copyright Infringement

If you believe your copyrighted work has been used in the app without authorization, please contact us with the following details:

Your name and contact information
Description of the copyrighted work
Description of where the material appears in the app
Statement of ownership and good-faith belief that the use is unauthorized
A signature (physical or electronic)

Send your claim to:
📧 theyogalounge_@hotmail.co.uk
📍 The Yoga Lounge Cheshire, [Insert Address]

We will respond promptly and take appropriate action, which may include removing the infringing content.

6. Changes to This Policy

We may update this Copyright Policy to reflect legal or operational changes. Users will be notified of any significant updates via the app or email.

Thank you for respecting the creative work that supports our yoga community.